Habib Qatar International Exchange Ltd will not be liable for any transaction or payment where customer claiming he/she is victim of fraud, where they have shared their personal details with any one such as password of OTP.The values will be fluctuating, depending on banking correspondence and replenishment requirement. As per our company policy and compliance requirements, there are thresholds for number and amount of transaction.
After which it will take additional 10-15 days for the payment to be credited back to the customer’s Account.
The company will not accept any responsibility for the telex transfer not paid on account of transmission error etc.It is also understood that if telex transfer amount is returned unpaid the company will pay to the remitter the value of telex transfer amount that is returned back at the company’s current buying rate or the rate at which the telex transfer was made, whichever is lower.It is understood that if any telex transfer amount is not paid due to incorrect details provided by remitter, in such case the remitter will be responsible for any additional charges or deductions levied by the Bank or vendor and transfer charges will not be refunded to the customer.Bank end charges if any for all telex transfers will be deducted depending on country and Bank policy and will be deducted from the receiving amount.The authorized person will also have to present their original ID as well. They need to submit a signed authorization letter mentioning the authorized person details, transaction details, along with the original ID card of the beneficial owner or the person for whom the authorized person wants to make the transaction. Customers requesting to make transaction on behalf of another person, who are unable to visit our branch, will be based on a authorization letter.
For record handling and based on Habib Exchange's company policy, we will be scanning the Identification documents. No other identification documents will be accepted. The documents accepted are QID, Passport along with Visa copy or GCC ID. Customers visiting Habib Exchange branches will have to present valid and original Photo Identification documents.Habib Qatar International Exchange Ltd, most banks and online application will automatically send you SMS alerts on message on your mobile/online account when you make a purchase or pay for the transaction using their payment platform. If you receive any call from anyone informing you to share your password or OTP due to any of your account being blocked or needs to be updated, it means you are being a victim of online fraud and we urge our customers to visit any of our branches to confirm this information. We request our customers to be more responsible at the same time and be very careful in sharing information such as your passwords.ĭo not share your passwords or OTP with anyone under any circumstances as Habib Qatar International Exchange Ltd or any of its employees including other banks and wallet companies will never call you asking for this information. We have taken steps and have security measures in place from possible attacks on our systems. We ensure secure levels of data protection and are committed to keep customer information secure and confidential within the stipulated regulations. As we are a financial organization, under regulation we may take various personal banking information of customers, Identity proof of their associates and beneficiaries. We are here to protect our customers and our obligated to make sure all customer information are secure. Habib Qatar International Exchange Ltd is commitment to protect the customer data as per the guidelines issued by the Qatar Central Bank, through various systems and controls.
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